Terms of Use

1. GENERAL RULES AND DEFINITIONS

1.1 These Terms of Use cover the learner platform located at https://www.extensionschool.ch, hereafter referred to as the "Site", as well as newsletters, marketing and other communications services (collectively, the "Services") offered by the EPFL Extension School ("EXTS", "us" or "we") as a part of the services provided to its learners and learner community.

1.2 The EPFL Extension School is a unit of the Ecole polytechnique fédérale de Lausanne ("EPFL").

1.3 By choosing to use the Services, you agree to abide by and to accept all of the Terms of Use defined below. We may change, add or remove portions of these Terms of Use at any time, without express notification to you. It is your responsibility to review these Terms of Use. By continuing to use the Services, you agree to any changes.

1.4 We may change, suspend or discontinue any aspect of the Services at any time. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

2. USE OF THE SERVICES

2.1 The contents of the Services are intended for your personal, non-commercial use. The use of the Services is entirely under the responsibility of the user.

2.2 We will not be liable for any direct or indirect damages which could result from using or being unable to use the Services.

2.3 You may not access or use, or attempt to access or use, the Services to take any action that could harm us or a third party. You may not access parts of the Services to which you are not authorized and may not do anything that could disable or damage the functioning or appearance of the Services. You are liable for damages of any kind which you cause through your use of the Services.

2.4 The Services may contain links to other websites or services. Links are provided for your information only. We have no control over any third-party websites and are not responsible for the availability or content of these third-party services.

3. CONTENT

3.1 All materials published on the Services (including, but not limited to design, layout, appearance, logos, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright and are owned by the EPFL Extension School or the entity credited in the Content. You agree to abide by all copyright notices, information, or restrictions contained in any Content accessed through the Services.

3.2 Any reproduction, modification, adaptation, translation, transformation, dissemination, integration into another site or service, or other form of re-use of any kind is forbidden without the explicit, written pre-approval by the EPFL Extension School.

3.3 We reserve the right to pursue legal action concerning any unauthorized use of any elements of the Services.

3.4 We will use our best efforts to ensure the information provided by the Services is accurate. However, we cannot guarantee that the information is accurate or completely up to date, and we accept no liability for any losses or damages that may arise from relying on this information. The information may change at any time without notice.

4. PERSONAL INFORMATION

4.1 In order to receive newsletters or e-mails, access program or course materials or receive any other communications from the EPFL Extension School, you will need to provide your personal information to us. For example, to subscribe to any of our newsletters, you will need to provide us with your e-mail address.

4.2 To enroll in any of our courses and programs, you will need to provide personal information including your legal name, address of residence, date of birth, gender, and nationality. You will also need to upload images of a valid, government-issued, machine-readable photo ID and upload a photo of you taken from one of your devices (phone or computer web cam). You can learn more about the personal information we collect from you and how we use and protect it in our Privacy Policy.

4.3 By providing us with your personal information as part of your request to receive communications from or enroll in the EPFL Extension School, you explicitly consent to our use of that information as well as to the transfer of that personal information to third party service providers which we may use to provide the Services to you. Our Privacy Policy contains more specific details about those third-party service providers.

4.4 We keep your personal information confidential and take reasonable measures to prevent the unauthorized access to, disclosure of, or use of your personal information. We also limit access to your personal information to our employees, affiliates and contractors who need to know such information to provide you with the requested Services, to ensure the quality and proper functioning of our services, to protect abuse, or where required by law.

4.5 The EPFL Extension School takes appropriate measures to ensure that your personal information provided in conjunction with the Services is protected from unauthorized use. These efforts cannot, however, guarantee that your personal information will be protected against all unauthorized access. We specifically decline all responsibility for protecting or guaranteeing the confidentiality of your personal information during its electronic transmission.

5. COOKIES

5.1 When you use the Services, we use cookies to record and analyze your activities for the purposes of statistics, security, system monitoring and performance, management, content personalization, marketing and compliance with legal obligations. Cookies are pieces of data which are stored in your browser when you visit a website or interact with certain types of electronic communications. These pieces of data can be set and received by service providers and generally serve to better understand user activity.

5.2 Our Privacy Policy details the services which may be setting cookies in your browser, and our dedicated cookies page seeks to define those cookies in detail.

6. GENERAL COURSE AND PROGRAM RULES

6.1 Organization

6.1.1 All EPFL Extension School courses and programs are open to the public and offered online. There are no formal academic prerequisites or age requirements. Learners follow the curriculum at their own pace.

6.1.2 Courses consist of one course and may incude several projects within the course. Programs consist of several "prerequisite" courses followed by a capstone project. Successfully completing each of the courses in a program allows the learner to begin the capstone project.

6.1.3 Successful completion of a course earns the learner a Certificate of Completion from the EPFL Extension School. Successfiul completion of a COS program earns a learner a Certificate of Open Studies from the EPFL as well as 15 ECTS credits, granted as a block of credits. These credits cannot be earned separately.

6.1.4 Enrollment and course progression information are communicated to the learner online.

6.1.5 All courses and programs are taught entirely in English.

6.1.6 Participation in any course or program requires that the learner has the relevant computer hardware, software and internet bandwidth to follow the course, communicate with the school and participate in required videoconferences/presentations.

6.2 Duration

6.2.1 Courses generally require a minimum of one month paid enrollment. Specific courses may require a longer paid enrollment period. The maximum enrollment period in a course is 18 months.

6.2.2 COS programs require a minimum enrollment period of three months and have a maximum enrollment period of 18 months.

6.2.3 Enrollment in a course or program cannot be paused. The maximum length cannot be extended. Cancelling enrollment and/or quitting the program prevents the learner from completing the course or program and from accessing the course or program materials.

6.3 Individual Enrollment

6.3.1 Enrollment in a course or program of the EPFL Extension School may only be done online by following the enrollment process at extensionschool.ch.

6.3.2 Enrollment in a course or program requires that the learner provide valid payment details as well as official documentation of their identity.

6.3.3 During the enrollment process, your expected start date will be communicated to you. We reserve the right to change your start date to an earlier or later start date; we will only change it to an earlier date with your explicit, written permission.

6.3.4 You will be asked to provide a valid credit card number at the time of enrollment but this credit card will not be charged until the start date of your chosen course or program. You may cancel your enrollment at any time up to the day before that start date. As of the start date of your course or program, the monthly enrollment fee will be debited from your credit card and is not refundable after that time. Your card will be debited per month on the same calendar day as your first start day or on the last day of the calendar month where applicable (e.g. enrollment for the 31 August will be billed the 30 September, 30 November and so on). Learners are billed each month up to the maximum enrollment period of the course or program.

6.3.5 Monthly subscription pricing of each course and program is listed on the dedicated course or program page on the exts.epfl.ch website.

6.3.6 As of your start date, you will have access to the content of the course or program for a period of one month. If you quit the course or program at any time during that subscription month, your access to the course or program content will end immediately. If you have submitted a course project or capstone project, it will not be graded after you quit. If you have booked a 1-1 with a course instructor, it will be cancelled if you quit prior to the date of the 1-1.

6.3.7 Non-payment of fees for any reason (insufficient funds, bank refuses card, etc.) will result in cancellation of your enrollment if your non-payment status persists for more than seven days. Learners do not have access to course or program materials if their monthly subscription has not been paid. You will be informed via e-mail of any payment issues, in order to provide you with the possibility to rectify your payment status.

6.3.8 Your enrollment in a course or program may be terminated if the EPFL believes that you have misrepresented or fraudulently represented your identity or have misrepresented or fraudulently represented ownership of work submitted or completed in the program.

6.3.9 Learners who have not met the requirements of course or program completion within the maximum enrollment period, who have failed any identification or authentication check, or who have not displayed to the satisfaction of the EPFL Extension School management that the work submitted is his/hers may be immediately expelled from the course or program and/or prevented from taking the course or program again.

6.4 Corporate Enrollment

6.4.1 Enrollment in a course or program of the EPFL Extension School may only be done online by following the enrollment process at extensionschool.ch.

6.4.2 Enrollment in a course or program requires that the learner provide valid payment details as well as official documentation of their identity. Learners whose enrollment fees are paid by their employer are nevertheless required to provide valid credit card details, though the credit card will not be charged for any employer-sponsored enrollment.

6.4.3 During the enrollment process, your expected start date will be communicated to you. We reserve the right to change your start date to an earlier or later start date; we will only change it to an earlier date with your explicit, written permission.

6.4.4 As of your start date, you will have access to the content of the course or program for up to the maximum enrollment period. If you quit the course or program at any time during your enrollment, your access to the course or program content will end immediately. If you have submitted a course project or capstone project, it will not be graded after you quit. If you have booked a 1-1 with a course instructor, it will be cancelled if you quit prior to the date of the 1-1.

6.4.5 Your enrollment in a course or program may be terminated if the EPFL believes that you have misrepresented or fraudulently represented your identity or have misrepresented or fraudulently represented ownership of work submitted or completed in the program.

6.4.6 Learners who have not met the requirements of course or program completion within the maximum enrollment period, who have failed any identification or authentication check, or who have not displayed to the satisfaction of the program management that the work submitted is his/hers may be immediately expelled from the course or program and/or prevented from taking the course or program again.

6.5 Learner Support

6.5.1 Learners may request support from a course instructor by posting a question in the in-platform forum. There is no limit to the number of questions a learner may ask. Our course instructors strive to answer all questions within one business day, though a specific response time cannot be guaranteed.

6.5.2 As part of their monthly subscription fee, learners may have a 30 minute, 1-1 video chat with a course instructor up to once per week/per seven day period, for the duration of the learner's enrollment. Learners may request this 1-1 from within the learner platform. The weekly 1-1 is not cumulative. Learners are required to have at least one 1-1 with the course team during their enrollment in order to receive their course or program certificate(s). All projects must be presented via 1-1 video chat; the presentation 1-1 video chat does not count as one of the weekly 1-1s.

6.5.3 Learners with a corporate subscription may have different support options. Employee-sponsored learners are encouraged to discuss specific terms of their subscription with their relevant internal point of contact.

6.6 Grades and Grading

6.6.1 All course and program grades are "pass" or "fail" based on the learner's submitted, graded project work.

6.6.2 All projects are graded by the course team of the EPFL Extension School with a grade returned to the learner generally within two weeks of the project's submission. Learners must present their project work in a video chat with a course instructor, and must schedule this project review through the scheduling tools available in the learner platform. Learners who do not schedule a 1-1 for the project review or who are not available for a video chat within the two week window will not have their project graded within the two week time period generally foreseen for project review. Enrollment fees must continue to be paid during the entire project review, presentation and grading period (see point 6.4.4, above).

6.6.3 In the case of a "fail" grade in a course, the learner may retake the course provided the enrollment period needed to do so is within the maximum enrollment period.

6.6.4 Learners will receive a certificate of completion for each course they successfully pass. They do not receive any ECTS credits for individual courses.

7. COS PROGRAM RULES

7.1 Each of the programs which allow the learner to earn a Certificate of Open Studies has its own rules which define the curriculum and program fees, as well as how we validate and grade the learner's course and project work. The rules also define enrollment and expulsion criteria.

7.2 Learners will be provided with the current version of the rules for the relevant course or program prior to beginning the program and can find the current version for the Applied Data Science: Machine Learning Program here, and those for the Web Application Development program here. The official program rules exist only in French.

8. ALUMNI

Learners who complete any course or program are given the status of EPFL Extension School alumni. This status allows them to have access, through the learner platform, to the course or program materials for any/all course(s) or program(s) which they complete, for as long as the course or program continues to be offered by the EPFL Extension School.

9. APPLICABLE LAW AND JURISDICTION

9.1 These Terms of Use and any part thereof shall exclusively be governed by and construed in accordance with Swiss law.

9.2 The sole place of jurisdiction for all disputes arising out of or in connection with these Terms of Use and/or the use of the Services is Lausanne, Switzerland.

Last updated: 18 October 2018